For a number of reasons we are all resistant to the idea of assessing or even creating a brand. As a small business or start-up we think, “Well this isn’t a priority. I haven’t even made money yet. A fancy logo and sales language can wait.”
I posted an article on Facebook a few weeks ago dissecting the notion of brand as a luxury expense but I want to tackle this from a different angle.
I consider myself very lucky so far that in my career as a branding coach I have come across almost no one who didn’t have some idea of why branding is good. Then, just as my comfy couch of perfect clients was starting to form its perfect butt indentation, something or someone jabs me in my left ass cheek. Perhaps its because I’m forced to use words like branding and marketing when even I find them cringe-worthy. I hate having to rely on industry jargon to simplify my ideas around marketing. It makes them feel empty and manipulative.
Coming from an arts background means my education opened up my world vastly. So vastly that it let in a lot of ugly lofty thoughts and judgments about the value of creating. Art school teaches you many valuable things but when it forces you into a competitive environment with yourself and your peers, creates a highly structured grading system, and tells you that you should be “industry ready” by the time your program ends, it does something to your creativity. It eats it up and spits out cookie-cutter thoughts disguised as discerning taste, analytical thinking, and success. It took me a long time to shake the feeling of being inadequate or not living up to that lofty idea of what a true artist is. I still fall into this trap. Most days though, I am reminded of something inherent in all creators – resourcefulness. I am reminded of this because each and every day I work with clients who introduce new levels of scrappiness into my world.
Innovation, creativity, and art are all forms of resourcefulness. It is about using our imagination to stretch beyond the immediate meaning or use of the thing in front of us. When else do we see this? Well, when we play – or more accurately, played. So is our job as creators then not to create the most bad-ass sandbox to play in? Is it not to immerse ourselves in an environment where boundaries are bendy and following rules is failure. This doesn’t sound much like any education system, does it?
Before I digress into one of my most adored ranting topics –education – let’s keep this train on its tracks.
This is how I define branding – being able to express who you are, what you do, and how you do it in both a literal, symbolic, and visual way. Good branding should be so embedded in who you are at your core so that whether people are looking at your website, hearing you speak, chatting with you over a glass of rouge, or working with you, they know what type of experience they can expect from you. Before you can get to that though – you’re going to need your sandbox. You’re going to have to forcefully inject creative problem solving into your world. Now you try explaining this to someone who has no concept of branding. It’s seriously fucking hard. So you turn to your marketing jargon encyclopedia and begin spouting out buzz words like “social media engagement”, “conversion”, “web traffic”, and “sales”. No doubt these things are all extremely important. But they are not at the core of a brand. YOU are at the core of the brand. YOU are the common factor. Your thinking, your method, and your obstacles. Those other things are – mind you quite amazing – tools to help sell, get people to read your authentic content, and spread your good-hearted message to the world.
Think of your business as that beautiful sand castle you want to build. The things you find in the sandbox are the tools or add-ons for your biz that can help you build it, and make it better. The other kids in there are people who will believe in and work for your vision. So what’s missing in all this? Well kids, the sandbox. Part of what I teach in brand coaching is play. Get back to that core version of yourself. That version of yourself that could build worlds, delegate roles, invent new rules, and solve problems creatively with only sand and discarded, often broken, tools or throwaway toys. That version of yourself that could intuitively spin a tale and have people begging to be a part of the crew, even it is only to scoop and pile dirt.
Branding is not just developing your credibility, reputation, and visual language, it is knowing on an intuitive level who you are, how you do things, and how you solve problems. This is what you want to communicate consistently to your clients or customers. That is how you become a many-pronged market superstar. In a nutshell, be the shit out of yourself and share it with everyone. If you can’t do this – cool. Hire me. I will be that nurse you love/hate who injects play back into your world.
Ps. Warning. This blog is sweary.